Parcels delivered within the UK are free and they always will be free. We negotiate with Royal Mail on all of our customer's behalf to get the absolute cheapest price possible for UK shipping and then cover that cost ourself. We have no intention of ever adding a shipping charge to UK deliveries so you can trade freely in the knowledge that this will never be a factor.
Overseas postage as i'm sure you appreciate is quite a bit more expensive, however as with UK deliveries we are in constant negotiations for the absolute best price on top international services. This means we are currently able to charge just £3 extra for delivery anywhere in the world. This could be subject to change depending on contracts we have however we've never had to change the price before and you will be notified by your account manager in that event.
These shipping times are our current average, many times items arrive before they should, however in a couple of cases they can be a little late (customs hold ups, xmas post etc.)
As of November 2016, we have changed this section below. Unfortunately due to our service agreements with Royal Mail, we have to wait longer to declare items as missing both within the UK and Internationally. UK deliveries we now have to wait 10 days from despatch, and International deliveries we have to wait 20 days for Europe, and 28 days for Rest of World. These times can be reduced by purchasing signed for or tracked delivery.
|Destination||Average delivery time||If dispatched on||Typically delivered by||Report to us if not arrived by|
|United Kingdom||1-3 days||Monday 1st||Tuesday 2nd - Friday 5th||Thursday 11th|
|Europe||3-5 days||Monday 1st||Thursday 4th - Monday 8th||Monday 22nd (21st non working day)|
|Anywhere else||5-10 days||Monday 1st||Saturday 6th - Friday 12th||Monday 29th|
Please note, we use First Class services within the UK, and many items can arrive extremely quickly (often 1-2 working days) however we have to advise that items can take their working day periods as stated in the average delivery time above.
If you have any concerns about delivery times that aren't answered here, or to report an item as missing, please contact your account manager where possible otherwise please contact [email protected] or follow the instructions on this page to Contact Us. If there are problems with the delivery of an order that you've placed with us, as of our website Terms and Conditions (available at checkout) that we have to receive confirmation of the potential issue from one of the third party services we use for delivery before proceeding to assist with your order, to ensure that neither us, our third party delivery services, and most importantly you as merchants aren't left out of pocket having to resolve problems.