URGENT: SWEATSHIRT STOCK UPDATES - PLEASE CLICK HERE TO SEE CURRENT STATUS - LAST UPDATED 5TH DECEMBER 20:46PM

News

December 05, 2016

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Sweatshirt Stock Updates

5th december 20:46:

We are now dangerously low on green, red and black sweatshirts. We expect white to remain available throughout, as we've managed to secure more of those than any other colour. At current rates, red and green are likely to be out of stock tomorrow night. Please ensure you have removed these variants from sale.


5th december 14:04: 

Red and black sweatshirts now running dangerously low, expect to be sold out of both by Wednesday. We now recommend removing these variants from sale. 

November 28, 2016

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December update

First things first, it's now important to point out that we have passed the date for late item claims outside the UK before Christmas. Any orders placed from now forward to be shipped overseas will be ineligible for refunds until we return in January. For your reference, the latest dates from Royal Mail are 28 days worldwide, and 10 days for UK orders. This means that the last date for UK orders to be eligible for refunds before Christmas will be the 12th December. Please do bear that in mind when selling your products. 

As for dispatch time, we will still be changing over to 48 hours on December 1st to keep up with current demand. We do intend to reduce this back down to 24 hours as soon as we can, but it may be after Christmas. 

In case you missed the earlier updates, our automated app release is now on delay until further notice. We had intended to release it this month, but with hundreds of people on the waiting list, we'd rather remain focused on getting your orders done asap instead of inviting new merchants in. The likely release date is now early next year, we will continue development though, so it may launch with more features than first planned. 

Next for us are more paper and card products (different sized prints, framed prints, etc.) and polo shirts. We are hoping to secure a deal with current T-shirt suppliers B&C for their polo shirts, and we will have them live as soon as talks are concluded. Sweatshirts were a massive hit and as such will remain available after Christmas. We're also sourcing phone cases for newer models such as the iPhone 7 and 7 plus. The best place to keep up to date with our new product releases is at our facebook page

There will be one further update before Christmas, so for now - good luck with your December! 

-The PrintPit Team

November 24, 2016

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Changes to shipping times

Update 30th Nov: We have now closed registration for new merchants until further notice to help bring our dispatch time back down.


As some of you know, we recently made some upgrades to our facility as we were at full capacity, and we did actually manage to double our output. That was less than a month ago, and we are already back at full capacity. 

We are just about managing to hang on to our promised 24 hour dispatch times, however as sales do begin to increase throughout december, this is (unfortunately) an unrealistic target. 

We now have a choice to make, either to upgrade our facility again, by way of a six figure investment, or to increase our dispatch times. Whilst we do want to maintain our 24 hour dispatch, we must be realistic in that such an investment may cost us dearly as sales slow down after the Christmas period. 

Our next steps now are the following: 

  • We have delayed the release of our automated app so that we can focus on you and not new customers.
  • On December 1st we will be increasing our dispatch time to 48 hours until further notice.
  • On January 1st we will begin monitoring our dispatch times to the minute on every order, this will have one of two outcomes. Either a) We reduce our dispatch time back to 24 hours if sales slow to a point that we can keep up again. or b) We take the leap and upgrade our facility for the second time in the space of 3 months. 

The aim in all of this is to get your dispatch time back down to under 24 hours, as we always have done since day one. 

 

Thank you for your continued support. 

-The PrintPit Team

November 09, 2016

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Production Issue - 9th November.

UPDATE 12TH NOV:

We are now back up to date on all orders. Most orders were only affected by a 12 hour delay, however there are a few that have faced delays of up to 72 hours, please refer to the dispatch email you have received to find out the length of any delays on your orders.

We are working closely with Royal Mail to have all delayed orders sorted with priority, so the effects should be less felt than previously imagined, however we do ask that you allow an extra day or two to report these orders as missing, as the likelihood is that they are still on the way. 

Apologies again for any inconvenience this has caused you.

 

UPDATE 10TH NOV:

Mugs, mousepads, phone cases and coasters are now up to date. We are expecting to be fully caught up on all products by close of business tomorrow (fri 11th). Again, we apologise for any inconvenience this has caused you. Please check back here for updates as soon as we have them.

 

ORIGINAL MESSAGE:

Due to a site wide power cut at our production facility, all items due to be printed and despatched today (9th November) will be subject to approximately a 24 hour delay. This is due to both no access to our building and no electrical supply also. 

Electrical services are on site and are fixing the issue, in connection with Northern Power Grid - and production will continue as soon as possible and through the night to enable us to catch up any orders that will have been delayed. 

We apologies for any inconvenience this has caused and please be assured the parties involved are working as quickly as possible to restore power.

Please note, all emails both for support and account managers will have delayed responces due to the power issues with our building - and we will be back in touch as possible. 

 

Kind regards,

PrintPit Team

September 27, 2016

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New Products (27th Sept 2016)

We've added 6 new colours for women's T-shirts, they are as follows: 

  • Heather Dark Grey
  • Heather Blue
  • Apple Green
  • Caribbean Blue
  • Red
  • Navy

We're also expecting a few more products incoming before the weekend: 

  • Men's Yellow t-shirt
  • A3 size print
  • 8R size print (8 x 10")

Thanks,

-The PrintPit Team

September 12, 2016

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September Catch Up

As many of you have noticed, we've been extremely busy in August updating PrintPit. Not only has the site been re-designed to be easier on the eye and a bit more modern, but we've started trials for many requested features. 

The features currently being trialed at this time are:

  1. A converter for our best selling items so that you can get them on products other than their base product.
  2. A new, easier to use menu for all our custom products. 
  3. Design templates so you can better use our printable area on all products. 
  4. Pre-pay bonus system - At the moment, £100 pre-pay is worth £110 credit.
  5. Front and back printing support for selected products

Please note: Most of the above features are not accessible at the time of writing and some details may change by the time of public release. 

One other update you might've missed - Tracking is now available on overseas items! We ultimately had to settle for different rates to get the cheapest possible prices, so right now European items can go tracked for just £6, and that rises to £6.50 anywhere else in the world. Still, £6 was always the aim, so we feel it's a job well done! 

We are also now back on our usual support number at 0130 2820 014.

As usual, please voice any concerns to your account manager, or if you don't have one please feel free to contact support either by using the blue box in the bottom right or by emailing [email protected]

Thanks! 

-The PrintPit Team

July 10, 2016

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New products, noreply information and overseas tracking is (FINALLY) on the way!

Today, we've made all four of the "coming soon" products available, head over to our custom products section to find them. These include the following:

  • Custom A2 posters
  • Custom Red Baseball Tees
  • Custom Black Baseball Tees
  • Custom Black Varsity Jackets

The varsity jacket is particularly interesting as it's our first product available with double sided printing. We will be using this to identify issues with the product designer with a view to include double sided printing on more products in the future, including T-shirts. Although (with the help of some merchants) we think we've ironed out all issues with double sided designing, please do let your account manager know asap if you find any.

If you don't think you have an account manager, please email [email protected] so that we can assign someone to your store. On that topic, we'd also like to remind merchants that some emails from support (including order and shipping confirmations) are noreply, at the bottom of any noreply message will be a note that says not to reply to that email, but to start a fresh one. This is because all noreply emails are filtered out our inboxes, so we won't get to see them.

One major announcement is that progress is now being made with our overseas contracts, meaning we will soon be adding tracking options to international orders. We know a lot of you have wanted this option for a while, however even on our contract rates the charge would've had to be at least £11. We're now close to half that price with Royal Mail. We're allowing other companies to submit their offers based on these new prices, which should only take a matter of days. Once we've had a chance to consider them, we will add the overseas tracking option. For now though, it looks like overseas postage will remain at £3, with the option to add tracking for a further £3.

We do have many more products in development, however please let your account manager know if there are any particular products you'd like to be able to customise here at PrintPit. All four products released this weekend were the result of merchants requesting them from their account manager. We're always open to your suggestions, and often we find that products you suggest are already in development, so we re-order the queue and get those ones available quicker.

One final note, we're still unfortunately having to use the temporary phone number which is 01302 787350.

Best of luck with all your stores!
Many thanks,
The PrintPit Team